WARRANTY
Made for you, Made for life
Validity
For a period of 10 years, Elite SA guarantees you the sleep you deserve, taking into account abnormal wear and tear of the mattress and boxsping base under the conditions described below.
The mattress and boxspring base wear and tear warranty covers all defects in material or workmanship, as well as damage during normal use in the first twenty-four months from the date of purchase. Starting in the third year, the coverage decreases by 1/8 per year.
In the case of total replacement of the product, the official price list at the time of purchase will be used to determine a fair cost of repair or replacement.
The liability of the warranty starts from the date of purchase. The customer is solely responsible for the activation of the warranty.
Exclusion
Mattresses with thick paddings create a cocoon where the sleeper is most comfortable. Uneven settling of the natural padding is normal in this area where the body leaves an impression caused by the compression of the soft natural materials. Therefore, the relaxation of the mattress and the compression of its padding due to regular use are not covered in the guarantee. Settling of less than 15 % of the height of the mattress is considered normal and acceptable and does not compromise the support or comfort of the mattress.
In the first few months after purchase, is important to follow the instructions on the rotation of the mattress as advised by Elite SA in the care manual. Improper handling and use, damage due to improper transportation or other damage such as stains, creases, folds, ripped and damaged handles, damaged or defective zippers or slight changes and colour differences are not included in the warranty.
Damage to the mattress resulting from the use of an incorrect or tired boxspring is excluded in the warranty
These warranty conditions replace the legal warranty terms in their entirety. On presentation of the warranty, Elite SA will inspect and assess the condition of the damaged or defection products.
It remains the sole discretion of Elite SA to replace, repair or discount the product. Elite SA reserves the right to dispute the validity of any claim without further compensation.
Complaints must be sent in writing to Elite SA or an Elite specialist within 30 days of the finding of the defect. The original invoice or receipt must be presented as proof of purchase. Only the persons identified in this document can benefit from the Elite guarantee.
Elite SA reserves the right to substitute a different but similar quality ticking if the original ticking is no longer available. The possible application of the similar tick to other elements not covered by the complaint is not covered by the guarantee.
The repair of a mattress or boxspring base that is defective or damaged will in no circumstances have the effect of extending the initial duration of the guarantee.
Elite SA retains the right to inspect the product and freely decide whether the defect is covered by the warranty. If this is the case, Elite SA will undertake to replace the defective mattress free of charge or to repair the defective products without any other service or indemnity, to the exclusion of any other obligation. Elite SA reserves the right to choose between these two obligations arising from the guarantee and to refuse the liability for unreaunreasonable expenses resulting from the inaccessibility of the product.
Repair work carried out by a third party without the prior and written consent of Elite SA will declare the warranty to be invalid. Replaced parts will remain the property of Elite SA. If the product is no longer manufactured by Elite SA, a suitable replacement product will be offered. Elite SA reserves the right to determine which replacement product is the most suitable.
The cost of transport, packaging and administration fee will be for the customers account. The warranty will no longer apply if the labels to identify the purchase have been removed.
The warranty period begins on the date of purchase and is conditional on activation of the warranty. To do so, please complete the following form so that we can register your contact info. We guarantee that all information collected will be used only by Elite SA.
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